Help zone

Privacy statement

Your privacy on the internet is important to us at kimballfarm.com. Our online privacy policy ("Privacy Policy") describes the types of information we gather online and how we use it. Please read this information carefully. If the online information practices of kimballfarm.com change, we will let you know by posting the Privacy Policy adjustments on our Web site. We will notify you by email of any such material changes before we use your Personal Information in a manner not previously disclosed in our Privacy Policy. At that time, we will remind you that you always have the opportunity to opt out of any new use of your Personal Information (as more fully set forth below). Use of Information by kimballfarm.com We gather certain types of customer information in an effort to improve your shopping experience and to communicate with you about our products, services, promotions and contests. kimballfarm.com as well as Kimball Farm stores may also use this information to make offers to you, help us develop and improve kimballfarm.com and tailor our site to your interests. Information Collected by kimballfarm.com kimballfarm.com collects two types of information about users: "Personal Information" (such as name, email address, mailing address and phone and credit card numbers) and "Aggregate Information" (such as information about how many users log on to our sites on a daily basis). For credit card purchases we use Verisign (http://www.verisign.com/) to process our credit card payments. Personal Information Collected Online by kimballfarm.com Personal Information is collected online when users voluntarily register with kimballfarm.com to purchase items, receive electronic newsletters, use community and communication services, answer surveys and enter contests and other promotional opportunities provided on kimballfarm.com. We also maintain a record of your product interests and purchases online. We may receive personal usage and demographic information from our stores and from third parties we work with. Aggregate Information Collected Online by kimballfarm.com Aggregate Information is nonpersonally identifiable/anonymous information about you, such as age, gender, types of products purchased, pages you access most frequently or search terms you enter. Aggregate Information is used in a collective manner, and no single person can be identified by that compiled information. For example, the number of people who shopped at kimballfarm.com who are 40 years of age is Aggregate Information that does not personally identify a specific user. Tracking Internet Protocol (IP) addresses is one method of collecting Aggregate Information about your activities online and information volunteered by you. An IP address is a number that is automatically assigned to your computer whenever you surf the Web. The computers, which deliver the Web pages to you, automatically identify your computer by its IP address. When you request a page from our site, our servers log your IP address. Sharing Information Collected Online with Third Parties, Consultants and Affiliates kimballfarm.com does not share, sell or trade with third parties your Personal Information gathered online, such as email addresses, Personal Information collected as part of an online survey or other specific details about you. We do not contribute to or participate in cooperative databases, which give other companies access to such Personal Information. For privacy purposes, all information relating to our customers is stored on a highly secure server, and all credit card information is stored in an encrypted format. kimballfarm.com may share Personal Information gathered online with consultants and The Black Dog stores or for any internal business purpose and may also divulge Personal Information if such information is required for kimballfarm.com to comply with any valid legal process, such as a subpoena, search warrant, statute or court order, or if kimballfarm.com believes that membership has been used to commit unlawful acts or acts that may endanger the health or safety of another user or of the general public. In addition, kimballfarm.com receives personal usage and demographic information from its affiliates and from third parties and uses this information to improve our products and services. kimballfarm.com may share Aggregate Information with affiliates and consultants for any internal business purpose and with third parties for their advertising and promotional purposes. Use of Cookies A cookie is a small data file that Web sites, when you visit them, often store on your hard drive. A cookie may contain information (such as unique user ID), which is used to track the pages of the sites you've visited. kimballfarm.com uses cookies to make your experience more enjoyable in a number of ways, such as enabling our "Email a friend" function once you have signed in, and preserving the contents of your shopping bag during your visit. kimballfarm.com also uses cookies to measure activity on our site, which allows us to determine which areas and features of our site are most popular. This information allows us to make improvements and updates to enhance your kimballfarm.com experience. Parts of our site, such as the members-only areas (for example, shopping) will not function if you do not have cookies enabled. You can set your browser to refuse cookies, or to alert you when cookies are being sent. If you turn off cookies or refuse them, though, you will not be able to make a purchase from our site, nor will we be able to recognize you as a registered user to allow you access to your account information. To enable cookies on your browser: • AOL 5.0: Select Preferences Click on WWW Select the Security tab Click on Custom Level Scroll down to Cookies Select Enable • Netscape Navigator/Communicator: Select Preferences from the Edit menu Select Advanced from the left-hand menu Select Accept All Cookies Click OK • Internet Explorer 5.0 and 5.5 for PC: Select Internet Options from the Tools menu Click the Security tab Click Custom Level at the bottom of the window Scroll down to Cookies Select Enable under Allow cookies that are stored on your computer Select Enable under Allow per-session cookies (not stored) Click OK Click OK • Internet Explorer 5.0 for Mac: Select Preferences from the Edit menu Select Receiving Files Select the option Never ask under When receiving cookies Click OK Security and SSL Protecting your order information is a priority for us. We use Secure Sockets Layer (SSL) technology to protect the security of your online order information. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https." Some versions of browsers and some firewalls don't permit communication through secure servers. In that case, you won't be able to connect to the server and therefore won't be able to place an order through a secure connection. If you cannot access the secure server for any reason, please print our shopping page and place your order by phone at 1-978-486-3891. E-mail and Electronic Newsletters kimballfarm.com and its affiliates may offer electronic newsletters and emails to those who have provided their email address. You will only receive a newsletter or email if you agree during registration or directly from our newsletter sign-up form to receive these items. Unsubscribe instructions are included in each electronic newsletter and email. Please note that when you make a purchase from kimballfarm.com we will send you an email to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order. Information Removal If you prefer not to receive information from kimballfarm.com, either by email or postal mail, please let us know by sending us an email at unsubscribe@kimballfarm.com. Please be sure to include your full name, email address, postal address and any message. Please note that such requests may take up to six to eight weeks to become effective. Children and Privacy kimballfarm.com is concerned about the safety of children when they use the internet, and understands that children may not understand all the provisions of our Privacy Policy or make informed decisions about the choices that are made available to adult users of the kimballfarm.com Web site. We encourage parents and guardians to spend time with their children online and to be familiar with the sites their children visit. The kimballfarm.com Web site is not directed to children under the age of 13, and we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that a customer is under the age of 13 and has registered without prior verifiable parental consent, we will remove his or her personally identifiable registration information from our files. Links to Other Sites kimballfarm.com may contain links to sites other than our own. Those sites may have their own privacy policy, or no privacy policy at all. We have no responsibility for those sites and provide these links solely for the convenience of our visitors. Such links may be to advertisers, content providers or other companies who may use our logo and/or style as a result of a co-branding agreement. These sites may send their own cookies to you and may collect information and use it in a way inconsistent with kimballfarm.com's Privacy Policy. We encourage you to review the privacy policies and terms of use of any third-party sites or services before providing any of them with any of your Personal Information. kimballfarm.com does not control the content that appears on these sites and takes no responsibility for their content, nor should it be implied that kimballfarm.com endorses or otherwise recommends such sites or their products or services offered. Additional Information No transmission of data over the internet is guaranteed to be completely secure. It may be possible for third parties not under the control of kimballfarm.com to intercept or access transmissions or private communications unlawfully. While we strive to protect your Personal Information, kimballfarm.com cannot ensure or warrant the security of any information you transmit to us. Any such transmission is done at your own risk. If you choose to visit our site, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms of Use, including but not limited to limitations of damages and application of the law of the State of New York. UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO NEGLIGENCE, SHALL KIMBALLFARM.COM OR ITS AFFILIATES BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF THE INFORMATION OR MATERIALS ON THE KIMBALLFARM.COM SITE, EVEN IF KIMBALLFARM.COM OR AN AUTHORIZED REPRESENTATIVE OF KIMBALLFARM.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Acceptance of Terms By using the kimballfarm.com Web site, you signify your acceptance of our Privacy Policy. If you do not agree to this Privacy Policy, please do not use the kimballfarm.com Web site. Your continued use of the kimballfarm.com Web site following the posting of changes to these terms will mean that you accept these changes accordingly.